FAQ

Is the paper in your notebooks acid-free and suitable for fountain pen ink?

Most of our notebooks use acid-free paper stock that resists yellowing over time. Heavier-weight pages handle fountain pen ink with minimal feathering or bleed-through. Check each product listing for the exact paper weight before ordering.

Can I buy refill pages or refill inserts for the planners and binders?

Many of our planner and binder lines are designed around standard refill sizes, so replacement inserts are easy to source. The product description notes whether a given item accepts refills. Keeping the cover and swapping refills is an economical way to reuse your favorite planner year after year.

What size options do your desk organizers and storage trays come in?

Desk organizers in our catalog range from compact single-compartment trays to multi-tier units for larger workspaces. Each listing includes measured dimensions so you can confirm fit for your desk or drawer before purchase. When in doubt, measure your available space first and compare it against the listed size.

How should I clean pen marks or dust from stationery storage made of different materials?

For plastic and metal storage pieces, a soft cloth lightly dampened with mild soapy water works well; dry immediately afterward. Fabric-covered or paper-based organizers should only be spot-cleaned with a barely damp cloth to avoid warping. Avoid solvents, which can damage printed finishes.

How much is shipping and when will my stationery order arrive?

Every order ships with free standard shipping. Handling takes 1-3 business days, transit adds another 4-7 business days, and orders placed before 1:00 PM ET begin processing the same day. You will receive tracking details by email once your package is on its way.

What is the return process if an item is not right for me?

You may send items back within the 30-day window that starts on the delivery date. We acknowledge each return within 1-2 business days of arrival and complete refunds within 7-10 days to your original payment method. Items should be unused and in their original packaging.

Who do I reach out to with questions about my order?

Write to us at support@mayesorbitlatticetrading.com for anything related to your order or our stationery and desk products. One address covers order status and product questions alike.